Job Description

Job Summary:

This position is based at an Ace Hardware with a growing outdoor power equipment (OPE) department. As part of our OPE Service Technician team, you would be responsible for diagnosing, repairing, and maintaining small engine equipment including lawn mowers, chansaws, trimmers, blowers, and generators. This requires mechanical aptitude, attention to detail, and the ability to safely operate tools and equipment while providing timely and accurate service.

OPE Service Technicians help maintain a clean, organized, and customer-ready environment, while following store safety procedures.

Essential functions of the role include, but are not limited to:

• Diagnose mechanical and electrical issues on small engine equipment using testing tools and visual inspection
• Perform routine maintenance such as oil changes, blade sharpenin, spark plug replacement, and carburetor cleaning
• Repair or replace defective parts including engines, fuel systems, ignition systems, and electrical components
• Operate hand and power tools (wrenches, impact tools, diagnostic equipment) to complete repairs
• Test equipment after repair to ensure proper operation and safety compliance
• Document service work, parts used, and labor time accurately in service records
• Maintain a clean, organized, and safe working area
• Follow store procedures and assist the OPE parts department as needed

Physical Requirements:

• Frequently lift and carry equipment and parts weighing up to 50 lbs; occasionally lift up to 75 lbs with assistance
• Stand for extended periods (6-8 hours per shift) while performing repairs
• Perform repititive motions such as bending, kneeling, crouching, and reaching while performing repairs, stocking, organizing, or assisting customers
• Use hands for fine manipulation of small parts and tools continuously throughout the shift, as well as handling merchandise, operating computers, and looking up parts information
• Ability to safely move (pushing, pulling, lifting) equipment (e.g., lawn mowers, generators, etc.,) across shop floor or outdoor surfaces, with assistance when needed
• Ability to work in awkward positions (e.g., low or confined spaces) when accessing equipment components

Work Environment:

• Work performed in a repair shop, retail sales floor, parts counter, rental department and outdoor settings with exposure to varying weather conditions
• Exposure to noise from running engines and power tools (hearing protection may be required)
• Exposure to fumes, gasoline, oils, and cleaning solvents (use of PPE, such as a mask, may be required)
• Potential hazards include sharp objects, moving mechanical parts, and hot engine components
• Use of store-provided personal protective equipment (PPE)

Training:

• Initial training will be onsite at the job location. After initial traning, additional company-paid training and/or certification may be required. Travel for training at a site other than the job location would be reimbursed at the federal mileage reimbursement rate.
• Completion of online training modules provided by equipment manufacturers will be required.
• Continuation of in-person training and online training to stay up-to-date with new equipment, procedures, and requirements is expected.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

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